Terms of service

Who we are

Trading name

Susa

Registered name

Susa (Pty) Ltd

Registration number

2026/889157/07

Email

info@susamoving.co.za

Phone

+27 60 988 3937

Who can use this site

You must be 18 or older to request a quote or make a booking.

Quotes and prices

Online prices are estimates based on the details you enter. A booking is only confirmed when our team confirms availability and the final price with you. Requesting a quote does not create a booking and you are not charged.

The estimate shows each part of the price: transport, crew, stairs, tolls and packing where chosen. Any change to that price, such as extra trips, more items than listed or longer waiting time, is explained and agreed with you before it is charged. We do not add fees you have not been told about.

What is excluded

Quotes exclude packing, wrapping, dismantling and preparation services unless you chose Full service or arranged them separately.

Insurance and your belongings

We do not currently offer goods-in-transit insurance. We handle your belongings with care, but please make sure your own household contents insurance covers them while they are being moved. Tell us about fragile, valuable or unusually heavy items, and keep cash, jewellery and important documents with you.

What we move, and what we do not

We move household furniture, appliances and boxes, small office moves, furniture deliveries, and unwanted items or donations to a drop-off point you choose. We may refuse hazardous goods (gas, fuel, chemicals), firearms, perishable food, live animals and plants, and anything illegal or unsafe to carry.

Deposit

A 50% deposit confirms your booking once we have agreed the final price with you. We tell you how to pay when we confirm. The balance is due on the day of the move, unless we agree otherwise in writing.

Launch offer

The launch offer takes 20% off the price of a home move or a move within a complex, up to R500 off one booking. It applies automatically in your estimate. It is for new customers, for bookings confirmed with the deposit paid by 31 December 2026. The move can be on a later date. We may end the offer sooner if we reach our limit of launch bookings, and we will not change the price of a booking already confirmed. It cannot be combined with a repeat delivery plan or with any other discount, and it has no cash value. The final price is always confirmed by our team before your booking is locked in.

Repeat delivery plans

A repeat delivery plan covers the same route on a regular weekday, Monday to Friday, weekly, fortnightly or monthly. A plan starts only once our team confirms it. It runs for a minimum of 3 months and the price is held for that time. We invoice each month in advance by EFT. You can skip or move a run if you tell us at least two business days before it, and after the first 3 months you can cancel on 20 business days' notice. A plan cannot run for longer than 24 months without being renewed. Plan discounts are 10% for weekly runs and 5% for fortnightly runs.

Changes and cancellations

See our cancellation and refund policy.

Privacy

See our privacy notice.

Law and complaints

These terms are governed by South African law. Nothing here limits your rights under the Consumer Protection Act. Contact info@susamoving.co.za first with any complaint so we can fix it.