Cancellation and refund policy
Last updated 13 October 2026
This policy applies to bookings confirmed with Susa. Requesting a quote is free and creates no obligation.
Cancelling or rescheduling
Tell us as early as you can, using the contact details on this website. If you cancel or move your booking at least 48 hours before the start time, you can move the deposit to another available date at no cost, or have it refunded. If you cancel with less than 48 hours' notice, or the crew cannot start because access or the load is not ready, the deposit is not refunded.
Repeat delivery plans
Plans are cancelled on 20 business days' notice after the first 3 months, and single runs can be skipped or moved with two business days' notice. See the repeat delivery terms.
Refunds
Refunds go back to the account you paid from, normally within 7 working days. The deposit is 50% of the confirmed price. If we cancel or cannot do your move, we refund everything you have paid and help you find another date.
If something goes wrong
Tell info@susamoving.co.za about any damage or problem as soon as you can, ideally on the day, and include photos. We will review it and reply in writing. This policy does not limit your rights under the Consumer Protection Act.
Questions about this page? Contact info@susamoving.co.za.