Privacy notice (POPIA)

Who is responsible

Trading name

Susa

Registered name

Susa (Pty) Ltd

Registration number

2026/889157/07

Email

info@susamoving.co.za

Phone

+27 60 988 3937

Susa is the responsible party. For any privacy question or request, contact info@susamoving.co.za, or use our data request page.

What we collect and why

• Your name, mobile number and optional email, to contact you about your quote and move.
• Pick-up and drop-off addresses, move date and inventory, to price and plan your move.
• Technical data such as your IP address, which the services that host this site and power the address search receive when you use them.

We collect only what we need for the quote and the move. We do not ask for your ID number, banking details or payment card through this website.

Who sees it, and where it goes

Our staff, and drivers or crew assigned to your move, see only what they need to do the job. We do not sell personal information. These outside services are involved:

• GitHub Pages hosts this website (United States). It receives your IP address when you load a page, as any host does.
• Address search: the text you type in an address box goes to Photon, an OpenStreetMap-based service (Germany), or to Google Places (United States) if we have enabled it.
• Your location: only if you tap "Use my current location". Your browser asks your permission first, and the coordinates are sent to Photon to find the street address. We do not store them unless you send your request.
• OSRM (routing) receives the coordinates of the two addresses you pick to work out the driving distance.
• WhatsApp or email: if you send your request that way, it goes through your own WhatsApp or email app, under their terms.

Your name, phone number and email are never sent to the address-search or routing services. Some of these providers are outside South Africa, so your information may be processed abroad.

Cookies and tracking

We do not use cookies, analytics or advertising trackers. See the cookie policy.

Messages and unsubscribing

We only contact you about the quote or move you asked about. We do not send marketing emails or messages. If that ever changes we will ask for your separate permission, and every marketing message will include an unsubscribe link or a reply-STOP option.

Children

Our services are for people aged 18 and over. We do not knowingly collect information from children. If you think a child has sent us information, tell us and we will delete it.

Automated assistance

We use automated tools to prepare quotes and organise work. A person reviews bookings, pricing exceptions and customer communications before they are confirmed.

How long we keep it

We keep quote requests and move records only as long as needed for the move, our legal and accounting obligations, and handling any claim or dispute, then delete or de-identify them.

Your rights, including deletion

You may ask to access, correct or delete your personal information, and object to its processing. Use the data request page or contact info@susamoving.co.za. We reply within 30 days. We may need to keep some records the law requires (for example invoices). If you are unhappy with how we handle a request, you can complain to the Information Regulator at inforegulator.org.za.